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STORE POLICY

Delivery

​UK Delivery Only 

We aim to dispatch orders within 3 working days. We post the majority of our orders via Royal Mail, using a standard delivery service. Some large orders will be sent via a courier.

Please be aware that at peak times of the year, such as Christmas, there may be a longer dispatch and delivery time.

 

Returns

If you have an issue with your order please get in touch by email (peaceandfire@outlook.com) within 48 hours of receiving goods.
We will review the issue and do our best to help you resolve it.
If the return and refunds claims are accepted, the products should be sent back within 30 working days from receipt.
Items you wish to return must be unopened and in the original packaging and condition. Items that have been opened (especially beauty products) cannot be returned. You will need to cover the cost of returning the item (unless it is damaged or faulty) using a tracked service as we cannot accept liability for lost parcels.
Items which cannot be returned for safety / hygiene reasons include:

  • Earrings

  • Cosmetics

  • Products that are personalised / made to order.

Once your return has been received and inspected, we will email you to notify you whether your refund has been approved and if so, your refund will be processed within 14 days.
Returns and exchanges should be sent to:
79 Windmill Avenue
Wokingham
RG41 3XG

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​Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.peaceandfire.co.uk (the “Site”).

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Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
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How We Use Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practises or for other operational, legal or regulatory reasons.

 
Contact Us

For more information about our privacy practises, if you have questions, or if you would like to make a complaint, please contact us by e-mail at peaceandfire@outlook.com​

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